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F.A.Q

F.A.Q

 
I am interested in a watch not shown in your online store what can I do?
 
How long will it take you to find the watch I am looking for?
 
Can I part exchange a watch I already have?
 
Why is it more expensive to buy online with a credit card than a bank transfer?
 
What guarantee do I have you will send me the watch when I have paid?
 
What if I change my mind after a few days and decide that I don't like the watch?
 
Can I come to your shop and see the watch before I buy it?
 
Where is your shop?
 
What are your opening hours?
 
Can I claim any VAT back?
 
Can you adjust the bracelet to fit my wrist?
 
When will my watch first need servicing?
 
How long will my watch be waterproof for?
 
 
 
 

 
 
I am interested in a watch not shown in your online store what can I do?
With many new and second hand watches becoming increasingly difficult to locate we would advise you to complete our Watch finder form and we will endeavour to find it for you. Please remember to give us as much detail as you can, including the model number as this will help speed up the process. Please also note that with many watches we may sometimes offer attractive discounts from the High Street prices.
 
 
How long will it take you to find the watch I am looking for?
I'm afraid we can never offer an exact time scale when looking for second hand watches. This is because we rely on advertising, part exchanges and our reputation to maintain our stock levels. What we can guarantee is that we will do our best to locate the watch for you in the minimum time and will not stop searching until you let us know otherwise. With new watches we will normally be able to provide a delivery date.
 
 
Can I part exchange a watch I already have?
Yes. Providing it is a brand we deal in and the condition is at worst fair, we will gladly take any part exchanges. This can be done by completing our selling  form. We do not take in poor condition watches as all our watches come with a 3 months guarantee and this is not always possible when a watch has not been properly taken care of.
 
 
Why is it more expensive to buy online with a credit card than a bank transfer?
Unfortunately, this is due to the fact that our payment service providers, Paypal  take a percentage of the transaction value. However, you do have other forms of payment methods you can use, see Payment options.
 
 
What guarantee do I have you will send me the watch when I have paid?
Although this is a new site we are not a new company.  We keep records of all correspondence between the two parties should you need them and if asked we will gladly e-mail you our exact intentions and what you may expect from us prior to the shipment or payment of watches. We are a family run business that prides itself on its excellent reputation. You can also view our feedbacks in Ebay.co.uk our seller ID here is Planetwatch,  to help ease any uncertainty.
 
 
What if I change my mind after a few days and decide that I don't like the watch?
Providing the watch is not as described in the advertising, this can be returned within 48 hours after signature of delivery, the watch must be in exactly the same merchantable condition as it was when supplied, we will gladly refund you, less our postage and packaging/ shipping charges.

Unfortunately, once the watch has been worn you automatically wave the right to a full refund and will be liable for a variable restocking fee (depending on the value of the watch). So please be certain this is the watch you want before wearing and enjoying it. See our Returns policy for full details.

 
 
Can I come to your shop and see the watch before I buy it?
Sorry we don't have a shop, we are an online shop ONLY! However we can arrange with meetings with serious buyers to preview a watch with intention to buy. This can be arranged when it is convenient for both parts.
 
 
Can I claim any VAT back?
In most cases I am afraid not! As we deal mainly in pre-owned watches the VAT has already been paid when the watch was originally purchased. Therefore the price you see does not reflect VAT. We occasionally source new models and VAT may be able to be claimed on these, but we suggest that when you are interested in a particular model you can ask one of our sales team for more information.
 
 
Can you adjust the bracelet to fit my wrist?
Yes. When you place an order you will need to let us know your wrist measurement so we can adjust the bracelet for a perfect fit.  Please note that when your watch is delivered you will receive any extra links that have been removed.
 
 
When will my watch first need servicing?
As most of our watches are second hand we always guarantee them for a period of 3 months. (please note that some vintage watches are exempt from this). It is unlikely that in this time we would need to service your watch. Generally, we would recommend that if your watch is running fine without any complications, you should service your watch every two years. New watches are usually recommended to be serviced after three years of use.
 
 
How long will my watch be waterproof for? (if applicable)
As the rubber seals in watches are perishable we would always recommend having the water tightness of your watch checked and maintained once every year.
 
 
Will you pass my details onto any third party companies?
NO WE DON'T.  Planet4Watches.com only collects personal data for seamless transactions. Our reputation is built strongly on customer loyalty, trust and confidence. You will receive no Spam (Junk Mail), third party letters or telephone calls as a result of giving us your contact details.
 
 
Where can I insure my watch?
We would suggest placing your watch on your "Home Contents Insurance". A watch costing around £2000 will add a premium of roughly £40 annually, to your policy.
 
 
My insurance has asked for a Valuation Certificate, can you supply this?
Because of this, all our watches are sent out with an Insurance Valuation. This will detail a description of the watch, noting the model and serial numbers and the current new replacement price. If your policy is not "New for Old" it is unlikely that you will need the valuation, so the receipt detailing the same information should do.
 
 We at Planet4Watches.com are committed to providing our customers with great prices and a first class service. We also thank you in advance for any recommendations you give about our company. We hope that we build strong relationships with all our customers and are committed to loyalty and satisfaction. We hope to see you again.

Question: Does Planet4Watches.com accept International Orders?

Answer: Planet4Wathces.com ships products worldwide via express, insured service. However, all orders from outside the United Kingdom or the EU must be paid by bank wire. If you wish to order an item from outside the United Kingdom or the EU, please send us an email requesting bank wire instructions.

 

Our Workshops are located in the London. Our associates are some of the best in the UK, can masterfully set diamonds on watches: this work is more difficult than jewellery setting.

Thanks to our experience, Planet4Watches.com is selling Custom watches like the Cartier Tank Americain or Fran
caise  and Rolex Daydate and datejust with After Market Diamonds directly to Customers.

The reasons for which it is very convenient to buy a Custom Diamonds Watch are:

  • 100% guaranteed the same look of the original setting! Top quality diamonds (G Colour VS Clarity), the same used from Cartier, Franck Muller, Rolex, etc. Incredible saving, up to 70% on the retail price! Three years of full warranty on the watch!
  • All this is possible, because we don’t gain the same profit on the diamonds costs like the big Swiss Brands.

On request, custom diamonds setting available on every watch on the market.

All watches on our site are Original  timepieces